Best WordPress FAQ Builder Plugin

WordPress FAQ Builder Plugin User Manual

This is the official changelog page of the FAQ Builder Plugin. We are constantly updating our plugin, and adding new features in each update corresponding to the market demands and our customers' valuable feedback. We're very open to any of your suggestions concerning our plugins.

Let’s get started together!

Build amazing FAQ lists effortlessly and quickly with FAQ Builder.

1. Installation

There are two ways to install the FAQ Builder plugin:

  1. You can install the plugin from your WordPress dashboard.
  2. You can install the plugin from


2. How to create a simple FAQ list in 4 steps with FAQ Builder

  1. Go to the FAQ Builder page.
  2. Click on the Add New button to build your first FAQ list.
  3. Set up your FAQ list by adding a title, questions, and so on.
  4. Copy the shortcode ([ays_faq id=0]) and paste it into any post or page.

Congrats! You have already created your first FAQ list.


Let’s get acquainted with the features of the FAQ Builder plugin. There is a wide range of functionality at your disposal that will help you build first-rate frequently-asked questions lists.


3. Configuring the FAQ Builder plugin

3.1 General

Give the basic configuration settings to your commonly asked questions list.

3.1.1 Title: Give a title to your frequently-asked questions list.

3.1.2 Description: Describe your FAQ list shortly. Customize the text using the WordPress editor.

3.1.3 Add question: Add questions and the corresponding answers. You can reorder the questions or delete them if necessary.


3.2 Styles

Make use of the most stylish options to fine-tune the design of your commonly asked questions list.

3.2.1 Theme: The plugin provides you with three ready-for-use themes. Choose the one you find most appealing.

  • Arrows: Light grey background, light and dark grey question backgrounds, arrows for opening the accordion.
  • Plus: Light red title background, plus button for opening the accordion.
  • Simple: A simpler view with a white background.

3.2.2 Width: Set the width of the container in pixels. For a 100% width, leave the field blank.

3.2.3 Border width: Give the value for the border width in pixels.

3.2.4 Border style: Pick out the preferred border style from the following:

  • Solid
  • Dashed
  • Dotted
  • Double
  • Groove
  • Ridge
  • Inset
  • Outset

If you don’t want any, select None.

3.2.5 Border color: Choose a preferable tone for the border. Also, you can set the opacity level.

3.2.6 Container border-radius: Make the borders rounder by giving a value in pixels.

3.2.7 Background color: Pick a color for the container background. Set the opacity level on the bar.

3.2.8 Question background color: Pick the question background color. Make it opaque by hovering over the bar on the right side.

3.2.9 Answer background color: Select a tone for the answer background. Hover over the bar on the right side to make it more opaque.

3.2.10 Title background color: Set the title background color. Specify the level of opacity if needed.

3.2.11 Text color: Set the color for the title and description. Make the chosen color more opaque by hovering over the bar.

3.2.12 Question text color: Choose a color for the question text. Define the opacity level on the bar.

3.2.13 Answer text color: Choose a tone for the answer text. Define the opacity level on the bar.

3.2.14 Question border-radius: Make the question borders rounder by assigning a pixel value.

3.2.15 Space between questions: Give the value for the question gap in pixels.

3.2.16 Answer height: Specify the answer height in pixels. If not, the container will take the size of the given answer.

3.2.17 Answer padding: Define the proportions of free space between the answer and its question and between the answer and the next question.

3.2.18 Open/Close icon alignment: Specify where to show the open/close button: on the left or the right side of the question.

3.2.19 Open/Close icon: Choose the most preferable style for the open/close icon from the variety.

3.2.20 Custom class: Create custom classes and separate them by hitting the spacebar.

3.2.21 Custom CSS: Enter your own CSS code in the field.


3.3 Settings

Put the finishing touches to your FAQ list with the help of our features.

3.3.1 Collapse option: Decide whether the already opened answer should be closed when opening a new question or not.

3.3.2 Send question to admin: If you enable the option, the users will be able to type in their own questions in the field under your frequently-asked questions list. After filling in their queries, they will click on the Add button, and the questions will be sent to the admin (to you). You can then add the questions you find necessary to be on the FAQ list on the General tab.


4. Upgrade Free to Pro or Update the Premium Version

Firstly, we want to thank you for choosing us, as it’s only thanks to you that we are growing faster and are improving our services. We don’t spare any effort to make your experience with our plugin better over time.

In this guide, you’ll learn how to upgrade the FAQ Builder plugin from the Free version to Pro or upgrade your Pro version to a newer one. The good news is that your FAQ lists and the settings applied to them will remain unchanged even after switching to the Premium version. This means you don’t need to redo what you have already done in the free version. However, you can make a DB backup for your safety before upgrading the plugin (you can use Updraft Plus).

Are you ready? Then let’s go!

  1. Go to the Plugins page of your website admin dashboard.
  2. Find the plugin and click on the Deactivate button.
  3. As soon as the popup appears, hit the Upgrade button. Thus, you’ll keep all your FAQ lists and the customized settings. Next, the plugin will be deactivated.
  4. Uninstall the Free version of the plugin.
  5. You will get an email with a username and password after the successful purchase of the Pro version.
  6. Log in to our website.
  7. Go to the FAQ Builder page.
  8. The purchased plan will be available to download.
  9. Download the zip file of the Premium version, install it on your website, and you’re done!

Have you still got questions that are not answered in here? Please, feel free to contact us via this email address, and our customer care team will always be happy to help you: This email address is being protected from spambots. You need JavaScript enabled to view it.

Like what you see? Create your first FAQ now.

If you are not ready to just yet, you can also try the FAQ Builder Demos (Free and Pro).

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